Documentation
Answers to the most frequently asked questions about JoomBook.
Installation & Compatibility
Does JoomBook work with Joomla 6?
Yes. JoomBook is developed and tested for both Joomla 5 and Joomla 6.
Can I run JoomBook alongside other booking systems?
In principle yes, however running multiple booking systems simultaneously can cause conflicts with module positions. We recommend using JoomBook exclusively.
Licences & Plans
Can I upgrade at any time?
Yes, at any time via joombook.com/pricing. The new features are available immediately after entering the new license key.
What happens when my annual licence expires and I do not renew it?
JoomBook automatically reverts to the Free Plan. All existing bookings are retained. Pro/Full features are unavailable until renewal.
Do I still receive updates if I do not renew?
Yes. You receive updates on every plan - including the Free Plan and after a paid licence has expired. Only the Pro/Full features are disabled, not the updates themselves.
Operation
The booking wizard shows no available slots
Most common causes:
- No staff member assigned to the service
- Staff member has no working hours entered
- Booking lead time too long (all slots too close to the current time)
- Max. booking window too short (all slots are too far in the future)
Emails are not being sent
Check under System → Global Configuration → Server → Mail Settings whether Joomla can send emails. JoomBook's email settings require Joomla itself to be able to send mail.
