Documentation
Pro Features
Setting Up Appointment Reminders
# 73
Last editetd on 06 August 2026
Pro Automatic reminder emails significantly reduce no-shows. JoomBook sends them X hours before the appointment via the Joomla Task Scheduler.
This feature is available from the Pro Plan onwards.
Enabling Appointment Reminders
- Navigate to JoomBook → Settings → E-Mail Notifications
- Enable "Reminder E-Mail" in the "Appointment Reminders" card
- Enter how far in advance the reminder should be sent under "Reminder Timing (hours before)" (e.g. 24 for 24 hours before)
- Optionally customise the Reminder Subject - leave it empty to use the default subject
- Click Save
The scheduled task
When you save, JoomBook creates the scheduled task JoomBook: Send Appointment Reminders for you. There is nothing to create and nothing to configure under System → Scheduled Tasks. The task checks every 15 minutes whether a reminder is due.
If you switch reminders off again later, the task is disabled and reused when you switch them back on.
One requirement remains: the Joomla task scheduler has to be triggered regularly, otherwise even a correctly created task never runs. How to set that up is described in the "Setting Up Web-Cron & Scheduled Tasks" article.
Checking that reminders are running
- Open System → Scheduled Tasks.
- The task JoomBook: Send Appointment Reminders has to be listed, enabled, and carry a date in the Next Run column.
- If that column stays empty, or the last run never changes, the cron is not running - the problem is then the scheduler, not JoomBook.
