Pro Features
Setting Up Appointment Reminders
# 73
Last editetd on 26 August 2026
Pro Automatic reminder emails significantly reduce no-shows. JoomBook sends them X hours before the appointment via the Joomla Task Scheduler.
This feature is available from the Pro Plan onwards.
Enabling Appointment Reminders
- Navigate to JoomBook → Settings → E-Mail Notifications
- Enable "Reminder E-Mail" in the "Appointment Reminders" card
- Enter how far in advance the reminder should be sent under "Reminder Timing (hours before)" (e.g. 24 for 24 hours before)
- Optionally customise the Reminder Subject - leave it empty to use the default subject
- Click Save
Which appointments receive a reminder
A reminder is sent only to confirmed appointments - not to open requests, cancelled, completed or no-show ones.
In addition, an appointment booked only within the reminder window no longer receives a reminder: with a 24-hour window, someone booking today for tomorrow morning would otherwise get the reminder almost at the same time as the booking confirmation. A reminder therefore requires at least the configured lead time between the booking and the appointment.
Each appointment receives at most one reminder.
